Your privacy is very important to us at Turnbull Hill Lawyers and we are committed to protecting it.
We are bound by, and comply with the Australian Privacy Principles, the Privacy Act 1988 (Cth) and the Office of the Australian Information Commissioner's (OAIC) APP Guidelines.
This Privacy and Confidentiality Policy ('the Policy') explains how we use, disclose and collect personal information that is provided to us in the usual course of investigating potential legal claims, acting for those who retain us and conducting our overall services.
The Policy applies to all of our websites including:
This Policy was updated as at November 2014 and governs Turnbull Hill Lawyers (ABN 96 625 076 969) and Mall Services (Charlestown) Pty Ltd (ABN 89 420 785 909).
We may update this Policy from time to time so please review it periodically for changes. If the changes are significant, they will be advised to you in writing or posted on our websites.
Your continued use of our websites and services, requesting our assistance or the provision of further personal information to us after this Policy has been revised, constitutes your acceptance of the revised Policy.
The type of information that we collect depends upon the type of relationship we have with you.
We generally collect the following personal information:
We may also need to collect sensitive information. Sensitive information is a subset of personal information, such as information concerning racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a profession or trade association, membership of a trade union, sexual orientation and practice, criminal record or health information.
We only collect sensitive information where it is reasonably necessary with your consent, or if required or authorised by or under law to do so. For example, we may collect health information or other sensitive information in the course of providing our services (for example, when advising on injury or discrimination claims, family law or criminal matters).
We usually collect the above information from you personally: via telephone, our website, or by email or written correspondence.
We may also need to collect information from other sources, such as:
If you are concerned about providing confidential information to us via our websites or any other online means, please contact us (see Our Contact Details below).
We collect, hold and use personal information for the purposes for which it was provided to us, for related purposes or as permitted or required by law. For example:
We may contact you at any time by mail, e-mail, SMS, telephone and social media (i.e. Facebook or Twitter). You can opt out of receiving these communications by using our Contact Us form on our websites, or by following the 'unsubscribe' directions which are attached to our e-mail transmissions.
We also comply with the Spam Act 2003 (Cth) which imposes restrictions on sending e-mails and other types of commercial electronic messages.
Personal information that is provided to us is stored on computer and paper based files as appropriate. We endeavour to keep all information safe by taking reasonable precautions to protect information from misuse, loss and unauthorised access, modification or disclosure.
Where appropriate we use secure transmission facilities. However, no transmission or information over the Internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted by or to us over the internet.
We hold all legal files for a period of seven (7) years after the conclusion of the matters unless we are instructed to the contrary. In some cases, we may be required to retain documents for a longer period of time.
We take reasonable steps to protect your information when your visit our web sites and disclose information online, including: educating our staff about the importance of client confidentiality and privacy protection, username and password protected access to all of our Information Technology and telephone systems, anti-virus protection on all Information Technology systems, release of your files will only be effected by an Authority signed by you, effective document destruction (when legally appropriate), controlled security access to our office premises and secure on-site and off-site physical storage of archived information.
Third Party Web Sites
In addition to our websites, which we control directly, we also use and provide links to other web sites which are controlled by third parties. If you use or follow a link to the following web sites, please be aware that they have their own Privacy Policies and that we cannot accept any responsibility for their use of information about you:
Use of Cloud Computing Services
We utilise cloud computing services for e-mail storage and to store information that we collect. We use Microsoft's Office 365 for this purpose. We use data encryption (where access can only be obtained through a secure username and password system) to protect confidential information from unauthorised access and inadvertent disclosure.
Compulsory Disclosure by Law
All personal information is kept confidential unless we are required to disclose information by law: for example, in connection with a court order or statutory notice.
We may also need to disclose your information to the following:
Some of the third parties with whom we share personal information may be located outside of Australia. While such third parties will often be subject to privacy and confidentiality obligations, you accept that where lawful, such obligations may differ from or be less stringent than the requirements of the privacy laws in Australia. In those cases, we are not responsible for imposing the laws of Australia and you may not be able to seek remedies under those laws.
You generally have a right to access the personal information we store about you unless it is subject to legal privilege. We will need to verify your identity before we are able to provide you with any personal information.
If the information we hold about you requires correction, please first contact the member of staff who is responsible for your legal matter so that the information can be updated accordingly.
If you wish to access the personal information we hold about you, please first contact the member of staff who is responsible for your legal matter.
You can also contact our Privacy Officer (see Our Contact Details below) for assistance with access to or updating your personal information.
We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg. by providing photocopies or allowing files to be viewed), provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.
Except in the case of more complicated requests, we will endeavour to respond to access and correction requests within 30 days.
If you make a privacy complaint, we will respond to let you know how your complaint will be handled within 7 days. We will ask you for further details, consult with other relevant parties and keep records regarding your complaint.
If you are not satisfied with the outcome of your enquiry you may contact us further to advise of your concerns, and if we are unable to reach a satisfactory resolution you may wish to contact the Office of the Australian Information Commissioner (The Privacy Commissioner).
Name: The Privacy Officer - Gavin Hanrahan
Company: Turnbull Hill Lawyers
Address: Level 1, 29 Smith Street, Charlestown NSW 2290
Telephone: (02) 4904 8000
Adrian Corbould is a Law Society Accredited Specialist in Wills & Estates Law. For more than 15 years he has helped hundreds of clients in contested estate matters. His tenacity and experience make him one of the most sought after Will Contest Lawyers in New South Wales (NSW).
Adrian is an Accredited Specialist within the Contested Wills & Estates Team. In certain circumstances, the team operates on a 'No Win, No Fee' basis. If you'd like to discuss your circumstances with a member of the team, call us and ask for a Free Appraisal.
We respond in 24 hours or less